Warranty Return Policy

Tivonas Return & Warranty Policy
Please read the following Tivonas Warranty Policy carefully for complete details regarding our warranty, return, and refund services.
If you have any questions, feel free to contact our support team.

1.Warranty Period

Tivonas provides:

2-year limited warranty for all new Tivonas products

1-year warranty for Tivonas certified refurbished products.

The warranty period starts from the date of purchase.

Notes:This warranty applies only to products purchased from the official Tivonas website. For products purchased through third-party sellers, please contact the respective seller for warranty service.

2.Warranty Forfeiture

The warranty does not cover the following situations:

Category	Details
Purchase Issues	l Products not purchased from the official Tivonas website l Products without valid proof of purchase
Product Condition	l Products beyond the warranty period l Free products l Products that have been painted, altered, or had labels removed l Non-quality-related issues after 30 days of purchase
Misuse or Improper Operation	l Damage caused by misuse, abuse, modification, disassembly, or dropping l Unauthorized disassembly without Tivonas approval l Damage caused by installing unofficial firmware or software
Repair Issues	l Damage caused by third-party repairs l Repairs or modifications performed by unauthorized service providers, users, or manufacturers

3.Return & Refund Policy

Tivonas is committed to customer satisfaction. If you are not satisfied with your new Tivonas product, you may request a return, refund, or replacement within 30 days of delivery.

Note: The 30-day money-back guarantee applies only to new products, not refurbished products.

3.1 New Product Policy

Reason for Return	Return Period	Shipping Cost	Solution
Quality Issues	Within 30 days	Covered by ANNKE	Full refund or replacement
Quality Issues	Between 30 days – Warranty Period	/	Not eligible for refund.Warranty service only
Incorrect Item / Missing Accessories	Within 30 days	Covered by ANNKE	Reshipment or refund
Personal Reasons (e.g., dislike)	Within 30 days	Covered by customer	Refund upon return
Exchange Request	Within 30 days	Customer covers return shipping, ANNKE covers exchange shipping	/

3.2 Refurbished Product Policy

Reason	Return Period	Shipping Responsibility	Solution
Product quality issues	Within 30 days	Tivonas covers	Full refund or replacement
After 30 days (within warranty)	—	—	Warranty service only (no refund)
Wrong item / missing accessories	Within 30 days	Tivonas covers	Reshipment or refund
Personal reasons (e.g. dislike)	Within 30 days	Customer covers	Return & refund
Exchange	Within 30 days	Customer pays return shipping; Tivonas pays replacement shipping	Exchange

4. Return Process

4.1 Fill out the RMA (Return Merchandise Authorization) form

4.2 Send the completed form to: support@tivonas.com.

4.3 Pack the product and ship it to the address provided by customer service

4.4 Provide the tracking number to the support team

Once the returned item is received and verified, refunds or replacements will be processed within 2 business days.

Important Notes:
All returns must include all original products and accessories
Returns must be shipped using a trackable shipping method
Failure to meet these requirements may result in refund rejection

5.Disclaimer

5.1 Tivonas is not responsible for any third-party costs, including but not limited to installation fees, removal fees, customs duties, or VAT.

5.2 Tivonas shall not be liable for any special, incidental, indirect, or consequential damages, including loss of data, property, or profits.

5.3 Tivonas is not responsible for unauthorized returns. Returns that do not meet the policy requirements may incur additional fees.

5.4 This warranty is governed by the laws of the country/region where the product was purchased. Additional rights may vary depending on local regulations.